Refund Policy

Refund Policy

Last updated: August 28, 2026

1. Overview

This Refund Policy applies to paid WhaBid products. Under WhaBid’s launch model, WhaBid is free to list, sell, bid and buy — there is no purchase price or fee required to participate. The current paid WhaBid product is optional Featured listing visibility (R49 for 7 days), a once-off seller-paid promotion processed by PayFast. WhaMakulu is an optional commercial seller product onboarded through enquiry and human follow-up; no self-service WhaMakulu subscription billing is currently offered. WhaBid is operated by K2025 (South Africa) (Pty) Ltd, registration number 2025/074295/07, trading as WhaBid.

Historical optional contributions and historical Verified Buyer Pass purchases made before the launch model are no longer sold; refund requests for those historical purchases remain governed by the refund terms that applied at the time of payment and applicable law.

Nothing in this Refund Policy limits any refund or other right that a consumer may have under applicable South African law.

2. When a refund may be considered

A refund of a Featured listing promotion payment may be considered where, for example:

  • A duplicate Featured charge was successfully charged for the same listing.
  • An incorrect amount was charged by WhaBid or the payment processor (PayFast).
  • A Featured charge was successfully charged but not correctly recorded because of a verified WhaBid technical failure.
  • A refund is required under applicable South African law.
  • Another exceptional, verified payment-processing error justifies a refund.

3. Circumstances that ordinarily do not justify a refund

Subject always to applicable law, the following do not ordinarily give rise to a refund of a Featured promotion:

  • You changed your mind after purchasing Featured visibility.
  • Your listing did not sell, or sold for less than you hoped, during the Featured period (Featured is a visibility promotion and does not guarantee a sale).
  • Your listing was removed because of a breach of legitimate platform rules.
  • The Featured period expired after the full 7 days of visibility was delivered.

These examples do not override any mandatory consumer right you may have under South African law.

4. Featured is separate from marketplace transactions

A Featured promotion payment is paid to WhaBid and is separate from any amount payable by a buyer to a seller for a marketplace item. WhaBid does not collect or hold the purchase price of marketplace items and is not an escrow service. Refunds of any item purchase price are a matter between the buyer and the seller, not WhaBid.

5. Historical purchases

The paid Verified Buyer Pass (R99 / 30 days) and historical optional contributions made before the launch model are no longer sold. Refund requests for these historical purchases are assessed against the refund terms that applied at the time of payment and applicable law. Historical passes remain valid until they expire.

6. How to request a refund

To request a refund, contact WhaBid support:

To help us locate the transaction, please provide:

  • The account email used on WhaBid.
  • The payment reference or receipt number (for example WB-FEA-… or WB-CONR-…), if you have one.
  • The approximate date of payment.
  • The reason for the refund request.

Never send your bank card number, CVV, online banking password, one-time PIN (OTP), or payment-provider login credentials to WhaBid. WhaBid support will never ask for these.

Refund requests are reviewed against the payment record, this Refund Policy, and applicable legal requirements. If a timeframe applies, the time WhaBid takes to review and approve a request is separate from the time the bank or payment provider takes to settle the refunded amount.

7. Related policies

8. Contact

WhatsApp 071 322 5981 support@whabid.co.za

WhaBid is operated by K2025 (South Africa) (Pty) Ltd · Reg No. 2025/074295/07.